The ClientWise Blog

Financial Advisors! You’re Talking, but What Are Your Clients Hearing?

Posted by Alix Purcell on Nov 19, 2014 10:30:00 AM


Professionals in any industry have to make a concerted effort to see things from their clients’ perspective. No matter how well-intentioned your efforts, it’s difficult to leave behind your expertise and day-to-day knowledge to communicate from the same vantage point as your clients.

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Communication, Trust

7 Strategies to Effective Client Communication in a Volatile Market

Posted by Alix Purcell on Nov 3, 2014 10:30:00 AM


I recently had a conversation with an investor who expressed frustration regarding her financial advisor’s lack of urgency in reaching out to her after the recent market adjustment earlier this month. In these times of market volatility, how much volatility is enough for you as an advisor to feel inclined to reach out to your clients? I’ve heard some investors say that several days in a row of 300-400 points would get their attention, for others it might take much less.  With the anxiety around the recent market correction, it is tough to know how to react in front of clients. On the one hand, you don’t want to overreact and cause unnecessary concern for your clients, but on the other hand you don’t want to leave them feeling as though they aren’t getting the attention or information they deserve. Here are some tactics to consider, and some to start implementing today, to avoid frustrated investors in the event of another market change:

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Communication, Client Engagement, Planning

Pay It Forward: Helping Financial Advisors Help Their Clients

Posted by Alix Purcell on Oct 23, 2014 11:00:00 AM


One of our latest blogs, 6 Essential Coaching Skills that ALL Financial Professionals Must Have I outlined the ways in which coaching is explicitly different from consulting, advising or mentoring. The skills that differentiate coaching from these other forms of professional development are also the elements that make it beneficial for financial advisors; not only within their own coaching as it works to improve their businesses, but also when working IN their business while interacting with clients.

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Coaching, Leadership, Communication, Team Development, ClientWise

6 Essential Coaching Skills that ALL Financial Professionals Must Have

Posted by Alix Purcell on Oct 21, 2014 10:00:00 AM


As the premiere coaching company serving financial professionals, ClientWise has several key objectives to accomplish simultaneously. The first and, in many respects, foremost of these, is to disseminate knowledge about what coaching is and what coaching is not. This distinction helps financial advisors gain a clearer understanding of how coaching, different from consulting, advising or mentoring, can help them in the process of improving their practice and their relationships.

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Coaching, Leadership, Communication, Team Development, ClientWise

The Secret To Engaging Your Financial Advisory Team

Posted by Helene Mazur on Oct 8, 2014 11:00:00 AM


We all have work relationships that aren’t ideal. Sometimes we even try really hard to bridge those gaps. Often though, we work side-by-side with less than optimal communication for too long.


How would you rate the dynamics on your financial advisory team?

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Communication, Team Development, Trust

7 Simple Secrets to Transform the Financial Services Industry

Posted by Alix Purcell on Oct 6, 2014 1:00:00 PM


The financial services industry has made a lot of progress since the days of 2008 when a dark cloud hung over the reputation of a business that, at its true core, was really trying to help clients improve their relationships with money. While this feeling has shifted over the past 6 years, and financial professionals are seen in an increasingly positive light, there is still incredible opportunity to raise the awareness of the general population regarding how much financial advisors bring to the table.

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Communication, History, Change, Recession

Help Investors Break Up with Unresponsive Financial Advisors

Posted by Alix Purcell on Oct 3, 2014 10:00:00 AM


Finances are a very scary part of life for many investors, and with this fear also comes the hesitation to make change. In many cases, investors are always ”on the brink” of switching financial advisors. Perhaps they’ve had multiple conversations with other financial professionals, but have yet garnered up the courage to actually move on.

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Client Acquisition, Communication, Trust

5 Actions Financial Advisors Should Take on Social Media TODAY!

Posted by Alix Purcell on Sep 11, 2014 10:00:00 AM


In August we published a blog about going digital in one weekend. Have you done it yet? Well, if not, you’re missing out. Social media expert Amy McIlwain, who specializes in the financial services industry, explains exactly why in her recent article “20 Astonishing Social Media Statistics for Financial Advisors.”

 

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Client Acquisition, Social Media, Technology, Communication, Marketing Approach, Client Engagement

7 Killer Questions You Should Be Asking Your Clients

Posted by Alix Purcell on Aug 12, 2014 10:30:00 AM


Your relationship with your clients is as important as your financial advising of them. They view you as a trusted partner in their day-to-day lives as much as they see you as a keeper of economic knowledge. Rather, I should say, they’re supposed to view you as a trusted partner. In some cases this is too immediately assumed. 

 

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Coaching, Communication, Client Engagement, Learning

Leveraging LinkedIn, Connecting with Competitors and Upgrading to Premium

Posted by Ray Sclafani on Jun 17, 2014 10:35:00 AM


As LinkedIn becomes an increasingly popular source for client referrals, advisors are getting more serious about how to use it as a resource. We’re frequently asked questions regarding the best Linked In strategy for FAs, and have outlined a few tips to consider here that will maximize your use of this incredible tool.

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Client Acquisition, Social Media, Communication, Marketing Approach, Business Development, Relationship Management

Financial Advisors! Here are the 5 Hidden Benefits of Great Leadership

Posted by Alix Purcell on Apr 30, 2014 11:31:00 AM


For many financial advisors it’s easy to fixate on the amount of money coming in. But it’s crucial to realize that money isn’t the driving factor for everyone around you. Your clients, for instance. They come to you to manage their money, and while they want you to invest it properly so that it grows, their concern is probably more centered around their financial security and maintaining their way of life. Likewise, your employees relationships with you seem financially driven as a means to support themselves, but the factors that keep them loyal to you go well beyond money. So do the factors that drive your success. 

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Business and Operations Management, Leadership, Communication, Business Development, Team Development

Financial Advisors: 11 Steps to Delivering Bad News to Clients

Posted by Chris Holman on Feb 18, 2014 11:54:00 AM


If trees grew to the sky and the markets never declined, it would be relatively easy being a financial advisor…at least from the standpoint of sharing “bad news.” 

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Communication, Client Engagement

Financial Advisors: Best Times of Day to Engage Clients with Email?

Posted by Chris Holman on Oct 24, 2013 1:55:00 PM


For financial advisors, email seems to be the communication medium that is both despised, and loved, at the same time. Despite the fact that email clogs the inboxes, can commandeer our time, is 80 percent or more junk and/or superfluous, technologically archaic, it is STILL the workhorse communication medium for most financial advisors.

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Communication

How to Cold-Call Like the Pope

Posted by Chris Holman on Sep 7, 2013 8:08:00 AM


Although the subject line is somewhat tongue-in-cheek, this accompanying story is decidedly not.

Anna Romano is a 35-year-old Italian shop worker from Arezzo who recently wrote a letter to Pope Francis. In desperation, after learning that she was pregnant, and then dumped by her fiancée (a shameless cad...a married man with kids) who had demanded that she have an abortion, she became one of the thousands of persons who write personal pleas to the Pope.

Assuming that her letter would go unnoticed, she left on holiday with her family. Yet, on Sept. 3, her mobile rang…a Rome phone number that she didn’t recognize. She answered anyway.

“Hello Anna,” the kindly voice said, “This is Pope Francis.”

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Communication

8 Ways for Financial Advisors to Dial Up Their Presentations

Posted by Chris Holman on May 29, 2013 6:52:00 AM

 

 It’s funny. In the age of Twitter, multi-tasking, and short-attention-spans, financial advisors who can deliver powerful presentations really do stand out. Whether or not you are presenting to an audience of one, or 100…there are some critical behaviors that can help you dial up your next presentation.

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ClientWise is the premier financial advisor coach focused on business development and management best practices for financial advisors.

Topics: Communication